Beyond the Reef Mexico

Terms & Conditions

To confirm and reserve your tour, a 30% deposit or full payment is required at the time of booking. Your reservation is only considered confirmed once the payment has been successfully received and approved.

All payments are made securely by debit or credit card through our trusted payment processor, Stripe. We do not store, see, or have direct access to your full card information.

Payments may be processed in Mexican pesos (MXN) or U.S. dollars (USD), depending on the payment option shown at checkout. If your bank uses a different currency, additional exchange rates, conversion fees, or international transaction fees may apply. These fees are determined by your bank or card issuer and are not controlled by us.

Any remaining balance of the tour amount (for example after a 30% deposit) must be paid on the day of the tour, at boarding. It can be paid in cash, in either U.S. dollars (USD) or Mexican pesos (MXN) at our daily exchange rate, or by credit card in local currency.

You may cancel your tour free of charge up to 48 hours before the scheduled tour date. In this case, any eligible payment will be refunded according to the refund process described below.

Cancellations made within 48 hours of the scheduled tour date are non-refundable, including deposits and full payments. This policy also applies to same-day cancellations, last-minute changes, late arrivals, and no-shows.

If the client does not arrive at the confirmed pickup location at the agreed pickup time, the tour may be considered a no-show, and the payment will be non-refundable. We strongly recommend being ready at the pickup location at least 10 minutes before the scheduled pickup time.

Changes to the tour date, pickup location, number of guests, or tour details are subject to availability and must be requested as early as possible. Any changes requested within 48 hours of the tour date may not be guaranteed and may be subject to additional charges.

If we must cancel or reschedule a tour due to unsafe weather conditions, operational issues, government restrictions, park closures, or any situation beyond our control, we will offer you the option to reschedule the tour or receive a refund for the eligible amount paid.

Please note that light rain or normal weather changes may not automatically qualify for cancellation, as many tours can still operate safely. The final decision to operate, modify, reschedule, or cancel a tour for safety reasons will be made by the tour operator.

Approved refunds are processed back to the original payment method within 24 to 48 hours after the cancellation is confirmed. However, your bank or card issuer may take additional time to reflect the funds in your account. Credit card refunds may take up to 15 business days, and debit card refunds may take up to 30 business days, depending on your financial institution.

Refunds can only be issued to the same card or payment method used for the original transaction. We are not responsible for delays caused by banks, card issuers, Stripe processing times, currency conversions, or international banking procedures.

By completing your reservation and payment, you confirm that you have read, understood, and accepted these Terms & Conditions.